Skip to content When booking a move-in/Move out cleaning you MUST select the move-in move out package. If you do not, we are not liable for it to be a completed move out/move in and most likely will not confirm the booking.If your home is larger than 2 bed 2 baths you are REQUIRED to select deep cleaning. It is not fair to expect our staff members to clean your entire home in less time. The deep cleaning allocates the necessary time to properly clean these large homes.
How to determine if your home is “Slightly Dirty, Pretty Dirty or Very Dirty.”
If your home hasn’t been professionally cleaned within the last year, you should select “Very Dirty”.
If your home has been cleaned within the last 6 months, you should select “Pretty Dirty”
If your home has been professionally cleaned within the last 3 months, you should select ” Slightly Dirty “
Do’s:
Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)
All exterior surfaces in all rooms
Floors are mopped and vacuumed
Bathroom (complete toilet clean, shower, handles, tub, drain)
Bedroom shelving, nightstands, bed frames, tidy up bed)
All window sills
Don’ts:
All Extras are not included (must be selected for an additional cost)
The extra time included in deep cleans allows for more detailed work in the above mentioned Do’s.
Do’s:
Don’ts:
It all depends on the size, numbers of bedrooms, bathrooms and other extras Our simulator on "Book Now" will give you an estimate, but we will give you the final price after seeing your house or after clean it.
When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service. These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.
Yes. We have part of our team available for weekend cleans. No Worries.
You’ll want to head to your account page, and under settings select billing. In that section it’ll allow you to update billing, address of clean, and your current subscription.
We do not. Our insurance only covers our cleaners inside your home.
In some instances “Harsh” chemicals are strictly used on tough to clean areas. For example, a glass shower door with calcium buildup will require CLR to clean.
This seldomly occurs but accidents do happen. Please contact our office immediately to work with our insurance to get the object of value replaced.
Cleaners will always find more to do to clean up your home with the time you’ve paid for. If a cleaner does happen to leave early contact our offices immediately.
If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.
Yes, this is to ensure your day and time is reserved. This may seem inconvenient and unorthodox as a service company. But due to fraudulent billings in the past we’ve changed to this standard to ensure all cleanings are paid for before service.
We’ve simplified the industry standard for booking cleaning services by removing the standard home walk through and any implementation of square footage into our rates. Be selecting 1 of 3 options we can ensure their will be enough time to clean your home.
To get the most out of your scheduled cleaning evaluate the current condition of your home with honesty. This will determine if your home is cleaned in one passthrough and avoids any need for rescheduling a second cleaning at cost.
A deep clean is recommended for all first time cleaning by EASY WIPE. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard 3 hour clean.
If you cancel before 48 hours you will receive a full refund to the payment information on file.
If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like.
If you cancel within 24 hours, it is a non refundable full charge.
Our hours of operation are:
Monday – Friday: 8am-9pm
Saturday: 9am-6pm
Sunday: 9am-5pm
Debit, Credit, Cash, Cheque or E-transfer. For e-transfer, use the email payment@easywipe.ca
We do not charge for rescheduling as long as it is done before 48 hours of your original booking. We charge 50$ for late cancelation.
No, Unless it’s within the 48 hour window. Within this two day window if you decide to cancel, the clean will be credited to your account at no penalty for future use.
Please view your account page, look under “Subscription” to see your next scheduled cleaning. Please remember if that day doesn’t work for you, you can always change it.
You do not! However if it’s your first time signing up for a Spruse cleaning, initial introductions always help develop the personable relationship with your home specialist.
We are! We’re currently insured for up to $1M in general liability damage. Licensed in Ontario state through Zensurance.
Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic or if parking is a little harder than usual to find.
Yes it is. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Home Specialist.
No, are rates are calculated by the information you provide on our booking page. We provide some of the lowest rates in the industry.
When you book online be sure to select the current level of cleanliness of your home. This ensures the proper amount of time is allocated to cleaning your home during your scheduled booking. Improper booking information will require you to reschedule at full rate.
An additional booking must be made. In most cases this is because the lack of cleanliness required more time to begin with.
We’re here to give families the gift of quality time for making memories, not tedious tasks.
Copyright © 2024 Easy Wipe Cleaning Services
